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In order to fulfill our obligations to staff, customers and suppliers, we need to process your personal data as described below. We do this with the greatest possible consideration for your privacy.
What information do we collect?
You can directly or indirectly come to provide us with information. For example:
- Person- and contact information:
- Delivery address
- E-mail address
- Phone number
- Delivery information
What we do with your information
All data is used to provide, perform and improve our services and to be able to maintain agreements entered into. We process personal data for the following purposes based on the following legal grounds:
- Implement and follow up deliveries
Communication with you
We may use your personal data to communicate relevant information about used or similar services and to perform customer satisfaction surveys regarding our services, e.g. via electronic communication channels and by telephone.
Who can we come to share your information with?
We may transfer to, or share your information with, selected third parties, as follows. We take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection when transferring to or sharing with such selected third parties. We will not sell your personal information to third parties without your consent.
Suppliers and subcontractors
We may provide necessary information to authorities such as the police, the tax authorities or other authorities if we are obliged to do so by law or if you have approved that we do so. An example of a legal obligation to provide information is for measures against money laundering and terrorist financing.
Where do we treat your personal information?
We always strive to process your data within the EU / EEA. However, in some situations the information may be transferred to, and processed in, countries outside the EU /EEA by another supplier or subcontractor. As we are determined to always protect your data, we will take all responsible legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable to and at the same level as the protection offered within the EU / EEA.
How long do we store your personal information?
We only store your data for as long as it is necessary to carry out our contractual obligations towards you and as long as it is required by statutory storage times. When we save your data for purposes other than our contractual obligations, e.g. in order to meet the requirements for measures against money laundering, accounting and regulatory capital requirements, we save the data only for as long as it is necessary and/or statutory for each purpose respectively.
Your rights of access, correction and deletion
Rights to access your data
You can request a copy (register extract) of the information you would like to know and verify the information we have about you. The copy is free to request once a year.
Rights to correct your data
You have the right to correct incorrect or incomplete information about yourself.
Rights to be deleted
You have the right to request deletion of your personal data in cases where the information is no longer necessary for the purpose for which it was collected. However, there may be legal obligations that prevent us from immediately deleting parts of your data. These obligations come from accounting and tax legislation, banking and money laundering legislation, but also from consumer law legislation.